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Cox contact us4/5/2023 ![]() ![]() Drive your future forward and join Cox Automotive today! About CoxĬox empowers employees to build a better future and has been doing so for over 120 years. What’s more, we do it all with an emphasis on employee growth and happiness. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. Highly organized with exceptional follow-through abilitiesĪt Cox Automotive, people of every background are driven by their passion for mobility, innovation and community.Ability to work independently and collaboratively within a team environment.Common knowledge of the trucking industry experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.Strong Excel and data entry skills, and the ability to learn new platforms (such as CAMFS IT Systems, including Web Wrench, MobileFrame, RO Writer).Excellent organizational skills and the ability to balance a variety of tasks.Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.Excellent verbal and written communication skills Ability to effectively communicate at all levels of the organization.Associate degree or high school diploma and two (2) years of equivalent experience.2+ years’ experience in a service or call center environment, preferably in the commercial vehicle maintenance or transportation industry.Additional duties and special projects as assigned.Continuously develop and improve company capabilities in the area of Dispatching and Service Scheduling.Scheduling outside vendors only when CAMFS technicians are not available, which will only occur when the customer unit is in a location that is not serviced by CAMFS or the CAMFS does not have availability to provide timely service to the customer.Scheduling repairs and maintenance with CAMFS resources as a first priority.Coordinating towing of customer units when necessary.Obtain customers approval for all repairs and services to be performed. ![]() Be professional and establish positive customer rapport, encouraging repeat business.Providing excellent customer service for all internal and external customer calls.Timely and accurate documentation and notation in all CAMFS systems regarding each customer contact.Managing Preventative Maintenance, Scheduled Repairs and Unscheduled/Emergency services transactions lifecycle from origination until the customer unit is in control/custody of the repair technician. ![]()
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