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Microsoft project office 3604/8/2023 ![]() ![]() Installed and supported Adobe Acrobat Professional and used it to convert PDF back and forth.Provide training and technical support for new software and procedures with Windows Movie Maker, Corel Draw and other multi-media software.Automated information systems to increase efficiency.Ran SQL reports for management to gather data.Supported Hardware Refresh, Redeployment and Disposal activities.Provide support for proprietary “in-house” applications.Manage Active Directory permissions as given to User, Group, and/or Computer.Provide support for phone systems (Cisco, Rolm Seimans, and Polycom).Migrated and imaged Windows XP, Windows 7 and Windows 8 systems via thumb drive and SCCM.Serve as resource on project initiatives. ![]() Entered, classified, prioritized, monitored, resolved, escalated and closed incidents using the Remedy.Analyze and resolve problems with computer hardware, operating systems, application software.Strong working knowledge of HP, IBM, Lenovo, Dell workstations and laptops.Install, configure and maintain Microsoft Windows desktops, laptops, monitors, and printers.Advance troubleshooting skills with Windows XP, 7, 8.1 and Windows 10.Provided support for video conferences and A/V equipment.Used SCCM to verify software deployments to computers.Used verbal and written skills to work directly with sales force to solve their problems.Used knowledge of computers, networks, and software to solve problems with the deployment.Ran SQL statements to research problems with software.Wrote cause and effect solutions for software problems.Investigate and identify root causes of software failures and implemented fixes.Assisted development team in correcting bugs and errors in software.Trained sales representatives on how to use software and windows.Provided advance troubleshooting for desktop related problems.Answered, recorded, solved and tracked request from users supporting software.Worked on special project supporting Confidential Express software deployment.Programming Motorola hand - held devices. Lotus Notes, MS Lync, Imaging and configuring new computer systems.Visual Studio, and Verizon Access Manager, MS CRM 2011, Rumba software for AS400, iSeries Navigator software from IBM.Microsoft Exchange/Outlook, Novell, DOS, TCP/IP, Cisco VPN sessions, Citrix, Right Fax, SQL 2008.Installing and configuring Microsoft Office 2010/2013 and 360, Adobe Acrobat, Corel Draw, Windows 10, 8/7/XP. ![]()
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